Frequently Asked Questions
Question
What happens if I am unable to download the PDF file in the allotted time?
Answer
If you experience difficulty downloading a file, please contact the appropriate regional Customer Services department immediately:
In the USA, Canada or Mexico
- 100 Brook Hill Drive
- West Nyack, NY 10994-2133
- USA
- Phone: 845-353-7500
- Toll free: 800-872-7423
- Fax: 845-353-4141
- Email: subscriptions_newyork@cambridge.org
In the UK, Europe or rest of world
- The Edinburgh Building
- Shaftesbury Road
- Cambridge CB2 2RU
- United Kingdom
- Phone: +44 (0)1223 326070
- Fax: +44 (0)1223 325150
- Email: journals@cambridge.org
- Purchasing journal subscriptions and pay-per-view articles online
- How do I purchase a subscription (individual or organisational) online?
- Is buying content on Cambridge Journals Online secure?
- When trying to purchase a subscription I am asked to set up a new account. Why?
- Why are some journals available at the organisational subscription rate only?
- How do I purchase a pay-per-view article online?
- How long do I have to view an article once purchased?
- When does viewing of a pay-per-view article begin?
- Can I save or print an article that I have purchased or rented?
- What happens if I am unable to download the PDF file in the allotted time?
- I have purchased an individual and organisational rate subscription and two Shopping Baskets (Individual and Organisational) have appeared. Why?
- Is there a maximum number of items I can purchase in one transaction?
- Can I pay in Euros?
- Can I pay in my own currency?
- I live in Europe but would like the journal issues to be sent to an address in North America. Is this possible?
